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Lane-Scott Electric Cooperative Recognized for High Member Satisfaction

Tuesday | September 15, 2026
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Lane-Scott Electric Recognized for High Member Satisfaction 

Lane-Scott Electric Cooperative, Inc. was recently recognized by Touchstone Energy® as a member cooperative that received one of the top five American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the second quarter of 2026. In Q2 (2026), Lane-Scott Electric received an ACSI score of “89” on a 100-point scale.* Lane-Scott Electric’s score is higher when compared to publicly measured cooperative utility scores reported in the syndicated 2026 ACSI Energy Utility Study and places Lane-Scott Electric 17 points higher than the average electric investor-owned utility score of 72, 15 points higher than the average municipal utility score of 74, as well as 12 points higher than the average cooperative utility score of 77.

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©2026 Lane-Scott Electric Cooperative. All Rights Reserved.

  • Home
  • Member Center
    • Manage My Account
      • SmartHub
      • Bill Pay Options
        • Pay Ahead Power Program
      • Understanding Your Bill
      • Late and Delinquent Bills
      • New Service, Transfers and Disconnects
      • Update Your Contact Information
      • Member Handbook
    • Payment Assistance
      • LIEAP
      • Payment Arrangements
      • Kansas Weatherization Program
      • Payment Assistance Resources
      • Efficient Energy
  • Your Community
    • Community Commitment
    • Youth Tour and Cooperative Leadership Camp
    • Scholarship Opportunities
    • CoBank Sharing Success Grant Program
  • Cooperative Information
    • About Lane-Scott Electric
      • Lane-Scott Electric Profile
      • Meet Our Team
      • History
      • Rates
      • Bylaws
      • Annual Meeting
      • Employment Opportunities
    • General Info
      • Capital Credits
      • Cold Weather Rule
      • Understanding Demand
      • Distributed Generation
      • Advanced Metering Infastructure
      • Board of Trustee Election Information
      • Contact the Board of Trustees
  • News and Communication
    • Lane-Scott Electric Newsletter
    • Receive Email and Text Message Notifications
    • In the News
    • Members Satisfaction Survey Results
  • Electric, HVAC Service and Supply Department
    • Services and Retail Store
    • Generac Generators
  • Outages and Safety
    • Outages
      • Outage Center
      • Outage Map
    • Safety
      • Dig Safe and KS One Call
      • Power Line Safety
      • Safety on the Farm
      • Generator Safety
      • Trees and Power Lines
      • Electrical Safety Demonstrations
      • Winter Storm Preparedness and Safety
    • Staying Prepared: Energy Emergency Alerts Explained