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Outage Center

Report An Outage

Outages inevitably occur. Western Kansas weather can not only be dangerous, but can cause havoc on our electrical system and ultimately your electricity. Curious animals can cause damage, as can accidents, over grown vegetation, and other uncontrollable circumstances. Our crews work as quickly and safely as possible to restore power.

  • First, if the circumstances are safe, check the fuses and circuit breaker inside the home, then the outside breaker.
  • Check your neighborhood to determine if electricity is out in your area.
  • Report your outage to Lane-Scott Electric. Do not rely on your neighbors to report your outage.
    • By Phone: Call 620-397-5327 or 800-407-2217. Provide the representative with the name on the account, the account number or meter number, and the address of the outage.
      • During widespread outages, you may get a busy signal. It probably means others are out of power and we are working as fast as possible to answer calls and dispatch crews. 
    • Online: LSEC members have access to SmartHub, our online account management page. In addition to being an account management an dpayment tool, the website and mobile app make reporting an outage easy. Login or set up an account to get started.
      • Login > Select "Report an Issue/Inquire > Power Outage
    • Outage Text Messages: Sign up to receive outage alerts via text message when your power goes out. You'll also receive text messages when power's been restored. 
      • You must have a Lane-Scott Electric SmartHub account with a current cell phone number on file in order to participate.
      • By SmartPhone: Settings > Notifications > Manage Notifications > Service > Power Outage > Edit > Turn On
      • By Website: Notifications > Manage Notifications > Service > Power Outage > Text Message > Select Phone Number
    • Facebook: Our page is monitored M-F 8 a.m. to 5 p.m. Often during wide spread outages updates will be posted as to the status of the outage.

 

  • Please be patient! Our crews are working as quickly as they can to restore your power. Sometimes the conditions they work in can be dangerous and safety is our priority. They are allowed to only work on restoring power if it is safe to do so.
  • To avoid overloading your circuit possibly causing another outage, turn off all appliances, including your furnace, air conditioner, water heater, and water pump. Leave on one lamp to know when power had been restored.
  • If using a generator, follow safe operating procedures. Never operate one inside your home or enclosed space such as a garage. Click HEREfor more information on generators.
  • STAY AWAY FROM DOWNED POWER LINES, flooded areas, and debris. Treat all fallen wires and anything touching them as though they are energized.

Report Downed Lines to Lane-Scott Electric Immediately

 

Get Outage Text Message Notifications

Instructions Through SmartHub Mobile

Instructions Through SmartHub Website

 

When is Power Coming Back On?

This is by far the most asked question. There are just too many factors to consider, and each outage is different. When the cooperative is dealing with a small, one location outage, outage time could be under an hour. But when a larger area is out, it will take longer due to outage complexity, time and manpower. You might be one of the first restored, or the last, and to give an estimated time would not be accurate due to unexpected situations that arise during widespread outages.

 

What Causes Outages?                     Powering Up After A Storm:

   

 

 

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