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Report An Outage

Have an Outage?  Things to Know Before You Call.

Be ready with the following information when you call 620-397-5327 or 800-407-2217 to report your outage.

1. Your name and a phone number you can be reached at during the outage.

2. Provide the address of and/or driving directions to the outage.

3. Know the name the electric account is in, if different from the name of the caller.

Please do not call 911 or the sheriff's dept if the phone is busy.  Just wait a few minutes and try again.

 

Things to Know When Reporting an Outage.

Lane-Scott Electric employees are available to take your outage calls between the hours of 8 a.m. to 5 p.m. Monday through Friday.  An after-hours dispatch service is available for outage calls outside of our business hours.  The dispatchers are not employees of Lane-Scott Electric and therefore may not be familiar with all of our consumers and territory.  In order for Lane-Scott Electric to respond in the most timely manner possible, we ask that you provide our dispatch service with the information above when you call in.  We serve all or part of eight counties, so the more detailed information you give us the better our linemen can respond.  We encourage you to call whenever you have an outage, even if you think someone may have already called in, as this helps us isolate the problem.  As our members, you are our number one priority, and Lane-Scott is committed to providing you with the best service possible.

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