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FAQs

General Questions

  • How can I tell if a fallen line has electricity going through it?
    Treat all downed and hanging lines as if they are energized electric lines.  Stay away, warn others to stay away and immediately contact Lane-Scott Electric.  Call the local police department or 911 if the line is down in an area that would endanger public safety.
  • How does Lane-Scott Electric report to its members?
    Each year, prior to the Annual Meeting, Lane-Scott Electric Cooperative sends out a financial report and notice of the Cooperative’s Annual Meeting.  Members should receive their report via US Postal Service in either June or July.  At the Annual Meeting, members have the opportunity to elect Directors and hear about the past year of the Cooperative.
  • Who do I call to report an outage?
    We at Lane-Scott Electric Cooperative make it our priority to keep power outages at a minimum. And every year we take steps that will enable us to see fewer outages. However, when the occasional outage does occur, we do our very best to restore your power as soon as possible.
    Before calling our office with an outage, check with a neighbor to see if his or her power is out also. If it is not out, it is likely the problem is isolated to your connection. Try resetting the breakers on the pole just below the meter. If this does not cure your problem, call our office and we will be there to fix your problem as soon as possible.
    Regardless of the location of the outage, if the problem is in the Lane-Scott service territory, call Lane-Scott Electric at 800.407.2217 to report an outage.
  • How do I voice my questions, comments or opinions?
    Depending what area of our company your question concerns, call or e-mail our office and we will be happy to get it to the correct department.  If you want to speak with the general manager for any reason, please call and set up an appointment to come in or discuss the issue over the phone. Our Trustees are available for your comments or concerns, visit with the Trustee in your area. The Lane-Scott Electric Cooperative, Inc. Annual Meeting is an opportunity for all members to hear what is happening at Lane-Scott Electric.
  • Who is Lane-Scott Electric Cooperative, Inc.?
    Lane-Scott Electric Cooperative is located in Dighton, Kansas.  The cooperative serves the western Kansas counties of: Lane, Scott, Gove, Ness, Finney, Hodgeman and Logan.  Currently, Lane-Scott has approximately 6,000 members with agriculture, cattle, oil, irrigation and residential services accounting for  the main rate classes.  Lane-Scott Electric was established in 1941 and continues to serve its members today.

Bill Paying

  • How do I pay my bill?
    You have several different options when it comes to paying your bill.  You may pay online with a debit card or credit card by selecting the pay online option found on this site.  You may also pay your bill over the phone, in the office, through the mail or by dropping your payment off at the Ness City drop-off location.  If you are looking for a more efficient way to pay your bill, there is also an automatic payment option available.  This option automatically pays your bill by withdrawing the amount due from your bank account.
  • Why doesn’t my payment show on my new bill?
    Your payment will not show on your new bill if your payment was recieved after the billing period. However, if you use the e-bill option on this site, you will be able to view the most current information on your account.
  • How do I check to see what I owe?
    You can check the status of your account by using Lane-Scott Electric e-bill. Here you can view the most current information about your account, including what you owe.

New Service/Sign-ups

  • Why do I have to sign a service agreement?  What is it for?
    The service agreement is the cooperative's way of documenting who is responsible for the charges associated with a particular meter.  Service agreements provide a reference should questions arise at a later time.
  • How do I apply for service?
    For more information about applying for service, you should contact Lane-Scott Electric at 620.397.5327 or toll free at 800.407.2217.

Services

  • Heat Pumps
    For more information about heat pumps you can contact Bob Venters in the Lane-Scott Electric Resale Department.  Send an email tobob.venters@lanescott.coop or call 620.397.5327 or toll free 800.407.2217.
  • Generators
    For more information about generators you can contact Bob Venters in the Lane-Scott Electric Resale Department.  Send an email tobob.venters@lanescott.coop or call 620.397.5327 or toll free 800.407.2217.
  • Electrical Service Work
    Lane-Scott Electric provides a variety of electrical services.  For information about upgrades, estimates or new electrical services please contact Bob Venters at the Lane-Scott Electric Resale Department.  Send an email tobob.venters@lanescott.coop or call 620.397.5327 or toll free 800.407.2217.
  • Capital Credits
    For more information regarding capital credits, contact Kathy Lewis atkathy.lewis@lanescott.coop or call 620.397.5327 or toll free 800.407.2217.

Save Energy

At the Office

The basic guideline for saving electricity is: Switch if off if you are not using it! This is applicable to your computer, your cell phone charger, heater, or any other appliance.

  • Dress according to the weather. Your body will feel comfortable much easier and quicker if you have not become icy cold or sopping wet. If you have to use a heater, use the lowest setting. Keep windows and doors closed to prevent warm air from escaping. Never leave the heater on if you leave the room. Besides wasting electricity, it could also be dangerous.
  • Open the curtains to allow the sun to warm your room/office during the day. Then close the curtains, doors and windows to keep the warmth inside.
  • Make sure that the power-saving devices on your computer are set up so that the computer and monitor will "sleep" if they are not used for more than a quarter of an hour.
  • Do not set the air-conditioning colder than is needed - this causes the compressor to work longer and can cause the cooling coil to ice up and consequently become less effective.
  • Switch off your computer at night and over weekends.
  • Make sure that your office lights/building lights are switched off when you go home.

At Home/In Your Residence

Once again the guideline for saving electricity is: Switch it off! This is applicable to your stove, heater, lights, the TV, oven or any other appliance in your home.

  • Shower rather than bath. If you already shower, do so for a shorter time - even if only for a minute! Use less than the maximum water flow when showering. You will save water and electricity! Some showerheads are designed with a stronger spray that uses less water.
  • If you bathe, use less water - try to reduce the water depth by 2 cm, for example. Don't lie in the bath for a long time so that you need to keep on running hot water. Rather get out and dry yourself quickly. Remember, you will be saving electricity and water.
  • Don't boil more water in the kettle than you need for your specific purpose. You could also invest in a good thermos flask that can keep your water hot for a long time!
  • Use compact fluorescent lights (CFLs), which save energy, for your study lamp. These use only about 11 W in comparison with the 60 W of a standard light bulb.
  • If you need to defrost something, place it in the fridge overnight instead of defrosting it in the microwave oven.
  • Broken rubber seals in fridges and freezers cause considerable energy losses in these appliances. Replace them. Do not leave the door of the fridge/freezer open. Allow warm items to cool down before placing them in the fridge or freezer.
  • Never leave a stove plate on if it does not have a pot on it. Only use pots with flat bases. The base of the pot should not be smaller than the plate. Only use the high heat setting to heat the plate. Once the food is boiling, lower the heat so that it simmers. Remember to use lids on pots and pans - they seal the heat in and save electricity, and the food will be done sooner.
  • Switch off the iron if you are not using it. Only use irons with thermostatic control. If clothes are removed from tumble-driers and folded immediately, only a minimum amount of ironing will be necessary.

Everywhere

  • Cultivate an economy-minded attitude - energy will become a scarcer and more expensive commodity in the future. For every kWh (or unit) of electricity that is saved, 1 kg less carbon dioxide (CO 2 ) will be released into the atmosphere by power stations and about 6 liters of water will be saved.
  • Remember, switch off!

 

If any of these do not answer your question directly, please email us at: ed.wiltse@lanescott.coop

 

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